FAQs

Frequently Asked Questions (FAQs)

Welcome to the Ralora FAQs! Here, we answer the most common questions about shopping with us.

1. How do I place an order?

Placing an order is easy:

Browse our products and add your favorites to the cart.
Click Checkout and enter your shipping and payment details.
Confirm your order. You will receive a confirmation email with your order number.

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

3. How can I track my order?

Use our Track Your Order page and submit your order number and email address.
Our team will provide tracking updates via email within 24 hours.
Once your order ships, you’ll also receive a shipping confirmation email with a tracking number.

4. What is your shipping policy?

We offer free standard shipping on all orders.
Estimated delivery: 5–8 business days (excluding weekends and holidays).
Orders are processed within 1–2 business days.

5. What is your return & refund policy?

Returns accepted within 30 days of delivery.
Free return shipping provided.
No restocking fees.
No final sale items.

For full details, see our Return & Refund Policy.

6. Can I exchange an item?

Yes! To exchange an item, return the original product following our return process, and place a new order for the replacement item.

7. What if I received a damaged or incorrect item?

If your item arrives damaged or incorrect, contact us at ralorashop@gmail.com or call +1 563-258-2015 within 7 days of delivery. We will resolve the issue promptly.

8. How do I contact customer support?

You can reach us anytime:

📧 Email: ralorashop@gmail.com
📞 Phone: +1 563-258-2015
🏢 Address: 17034 Cortland Ridge, San Antonio, TX 78247, USA

9. Is my personal information safe?

Yes! We use secure payment processors and never sell or rent your personal information. For more details, see our Privacy Policy.

10. Do you ship internationally?

Currently, Ralora ships within the United States only.